Questions & Answers

Q & A

Question: What measures can I take against the virus?

Answer: Please follow government instructions and medical guidelines. Our common-sense recommendations include to vaccinate if possible, wash your hands with soap and water for twenty seconds, use alcohol-based solution on your hands (and face if you had no mask in public), wipe surfaces to handle your food with at least 70% alcohol, eat well, take extra vitamin C (including citrus fruits), watch plenty of comedies, read books that make you happy, talk to positive people, dramatically reduce your time watching news, listen to good music and get lots of sleep to give a significant boost to your immune system. And, of course, stay home, work from home as much as possible, reduce your communication to phone and apps and follow the social distance rules if you have to go outside - that is two arm spreads between people. Always use a multi-layer mask in public for protection. Some doctors recommend dipping your mask in an alcoloidal silver solution and letting it dry before wearing the mask. Avoid touching your nose, eyes and mouth with your hands. In general, according to TV news sources, the virus stays in the air for three hours, on hard plastic and metal surfaces - for three days, on cardboard boxes - for 24 hours. Keep in mind that traditional antibacterial wipes do not work against the virus unless they contain alcohol. Be sure to check ingredients.

[Tip: To keep your hands moisturized, we suggest using a coconut oil, shea butter cream, aloe vera or avocado oil lotion before going to sleep. Apply generously on tips of your fingers and cuticles. Massage the cream in and rub excess on the rest of your body. For soft hands, use a lotion every night.]

As a precaution, use gloves when handling mail or leave your parcel alone for 24 hours before unpacking. Or, sanitize your hands after handling recently delivered mail, especially before cooking, eating, touching your lips or eyes. When unpacking your groceries, wipe all containers with alcohol- or peroxide-containing wipes before putting them into a fridge. Or, leave your groceries alone for at least 24 hours (or three days for plastic containers).

Note: These statements have not been evaluated by FDA or any other governmental entity and may be inaccurate although some of them were broadcasted on TV. It is your responsibility to contact your doctor and double-check any information you read or hear online or in media.

We take extra care to package your items safely and seal most of them including closing up the box corners with tape. All of our packing materials are from the safe days.

Please note that most food products are on backorder at the moment. Be well and stay strong.

Question: What does the word Waitlist mean?

Answer: Waitlist (Special Order or Backorder) next to your item title means that the product is currently on backorder and is expected to ship within an approximate time frame given in an item description. An actual wait time may change as we restock on your items. You are free to make changes or cancel the order by responding to your order confirmation email or by emailing us (see Contact link below). Phone cancellations are not accepted. We highly recommend that you leave a comment during checkout about an alternate flavor or scent to speed up your order, especially for the ever popular Cook Kwee's Maui Cookies or Royal Hawaiian Perfumes.

Question: Why am I required to enter CVV?

Answer: CVV field is required for all credit and debit cards that we are authorized to process. PayPal is the only exception. For privacy reasons, when using PayPal and when prompted by a * symbol, please enter 111 or 444 into the CVV field under Payment Method and select Pay Using PayPal or select PayPal Credit option. Only when paying with a credit or debit card, enter the CVV shown on your physical card to avoid an error.

Question: Your links do not work this morning. Is there an alternate way to access your store? or Why the product url in a receipt included with my package is different?

Answer: In a rare case that our domain may be down, use an alternate link to access our store and reorder your favorites products. You may replace hawaii-gourmet-shopping.com with dreamkitchen.stores.yahoo.net in your browser (or vice versa) as another way to access each product page. Do not alter anything after the last forward slash and before .html to reach a correct product page. Or, use a search tab to the left (at the bottom in mobile version). Or, please update your browser or use a different browser. Be sure that a shopping cart and checkout pages all start with https.

Question: How do I find my purchase on my statement?

Answer: You will find your purchase transaction on your statement shown as "Aloha Dream Kitchen," PP*ALOHADREAMKITCHEN, AlohaDreamK or ALOHAKITCHEN. It may look shorter in online banking records as compared to a paper statement because of abbreviation. If your purchase was confirmed or authorized but not yet processed (not yet a sale), it will not show up on your paper statement at all until we process the sale.

Question: Why do I see PP*ALOHADREAMKITCHEN 402-935-2244, HI 96819 record on my statement?

Answer: Once your order processed and ready to ship (or, your PayPal backorder or international order is charged in advance to reserve a requested quantity to restock), you will see such a record on your bank statement next to your purchase amount. PP*ALOHADREAMKITCHEN is our merchant ID. It may appear as Aloha Dream Kitchen. 402-935-2244 is PayPal's number for our billing service. Rest assured that it was us processing your Aloha Dream Kitchen purchase. If you have an order question, please contact us directly (see Contact link at the bottom of all pages) and not PayPal as they will have a very limited information about your order if any unless they request it. HI means Hawaii and is our business location. 96819 is our office zip code.

Question: What do the right and left side of my order page mean?

Answer: If you take a look at the order page (also known as Order Confirmation link) through the link in email, the right side is your receipt. It shows the original order info with item description, pricing and whether it is waitlisted (backordered) as of an order date. The actual waitlist time frame may differ while the products are being restocked. The left side shows a shipping status on top and your tracking number as it becomes available. "Will ship in 24 hours" means that your parcel is about to be taken to the Post Office.

Question: How do I cancel my order?

Answer: If you wish to cancel, please respond to your order confirmation email or email us (see Contact link below) at least 24 hours before your package is shipped. The subject line must say Cancel. Phone cancellations are not accepted. Please allow five-seven business days for your refund to process and get reflected on your statement. If your backorder was placed 30 calendar days ago or more before you cancelled it, you will receive a refund in a form of a store credit to use on any item in our store, since our system erases payment information after one month for security reasons. A credit code we email you has an expiration date but may be easily extended by emailing us or leaving a note in comments during checkout with a request to extend. Our store will apply a coupon code to your subtotal only. To apply any remaining credit amount to shipping and tax, please make a comment in checkout and we will apply it manually.

Question: How do I return or exchange my order or a portion of my order?

Answer: You may return your order or a certain item in its original packaging with postage prepaid to our mailing address (see Contact link below). Please package well. Keep in mind that shipping and handling charges are non-refundable. If you exchange for an item of a different value, we will adjust your order total accordingly. We ship domestic exchanges at our expense via standard mail (one exchange per order). Additional exchanges will incur shipping charges.

Question: I called and left a message. Why my call did not get picked up?

Answer: For safety of your information, we do not use a phone at this time. Currently, our phone number is a voice mail only. Your voice message may take a while to be heard. All communication is done via email. We will respond by email with an order status or to address your question. Please reference your order number found in a confirmation email, call from the phone number you entered for your order and do not block your caller ID when calling, so we can find your order easier. For faster service, use email (check the Contact Us section to the left or simply respond to your order confirmation email). Or, use Facebook Messenger (find a round blue button with a white lightening on all pages and on the left side of the Shopping Cart page). We apologize for any inconvenience.

Please do not email or communicate on a phone your full card number as all emails and phone calls (and even text messages) can be easily intercepted these days. A much safer way is to enter your card information on our secured and properly encrypted Checkout page.

Safety Tips for Modern Computer and Mobile Users:
Be sure to keep all your devices updated (with the latest operating system and recent patches) and regularly scanned with antivirus. Avoid using free wi-fi or free hotspots for banking or ordering.
If you live in a densely populated area like a condo or dorm, limit your wi-fi range to the minimal number possible and turn off your home or office wi-fi when not in use, especially at night. Keep your router updated and enable all available firewall options on both the router and your computer. Consider adding a physical firewall device to your router or modem, whether for home or business use. Do not leave your home wi-fi unsecured (without a strong password that you frequently change). Most wi-fi routers allow to set a sixteen-digit password for your wi-fi network. Be sure to enable the latest security protocol such as WPA3. Add _optout (it might be an ineffective measure anymore) to the end of your network name to prevent sharing your home wi-fi with all your phone or social network contacts without your knowledge or permission. If those people have a Windows phone, for example, they may be automatically considered your trusted friends or close family members and may automatically receive a full, permanent access to all your devices and files through your home wi-fi while sitting in a car nearby, within a range of your wi-fi signal. A modern wi-fi range may reach way farther than previously thought.
Remove unnecessary or not-well-known contacts from your phone and keep them in a paper phone book instead. Block unknown friend requests on Skype, other messaging apps and even social networks instead of ignoring them. Those unknown people may end up in your phone's and social network's contacts upon each app update. Many updates automatically sync all known contacts from all of your devices, networks and emails combined, whether or not you accepted a friend request or added anyone on a whim. Arguably, people with the same mailing address may be automatically assigned a status of your close family members as well, possibly forever.
A use of smart plugs, switches, smart light bulbs, wi-fi speakers and other smart home devices on poorly secured home network may open access to all your other devices connected to the same network, even to devices that use a cable and do not use a wi-fi. If you have to have a smart home environment with various wi-fi gadgets and smart tv, consider adding another cable to your home to keep all of your most important files and documents on a separate network. Disconnect your wired headphones from your computer or phone when not in use, unplug an Internet cable from your computer, disable wi-fi and cover your unused cameras with specifically designed privacy stickers or even with simple post-it notes. Create a habit of shutting down all your electronic devices such as pc, tablet, phone and router or modem when not in use.
If you hear anyone yelling your passwords, login names, recently used search phrases or describing things in your home that cannot be visible to outsiders, that person may have gained an unauthorized access to your devices and has possibly placed a hidden camera into your home. Call police, your internet provider and find a network security person to inspect your connections. In many cases, it may be a landlord and her family members that possibly sell your private videos and demand a ransom for them, in addition to a rent you pay. If there are hidden cameras in a dwelling, a landlord is obligated to put it in your lease in writing and specify where the cameras are located. In some situations, security guards or anyone living in a range of your signal may be involved in unauthorized network breaches and hidden cameras' placement. People that do not want you to trace back to them, may use your own, compromised wi-fi to activate those cameras. If you notice that your neighbors have no TV or loud gaming going on when your wi-fi is unplugged, there is a chance that they have no other Internet access but yours.
Uninstall unnecessary apps on your phone or tablet to limit the number of "open doors" to your network and personal data. You may always reinstall the app with latest updates when you happen to need it since most people rarely update their apps. This becomes imperative in a work-from-home setting. Be sure to create frequent backups of your data on all devices for an easy restore.
Avoid storing any financial or otherwise sensitive information on your phone or in your email. Always use an RFID sleeve for your credit cards, hotel keys, your passport and driver's license if they have an embedded chip. All chips emit a signal that can be seen on devices by anyone in a range of a signal emitted. If you leave your cards at home, store them in a special RFID wallet or sleeve.
If you notice a second mouse moving on your screen without your participation and you know that you do not have a second monitor attached for any remote access, if you see messages being typed on your phone without you touching the phone or speaking, your device is overheating too fast or restarts on your own, your screen flashes black and is impossible to turn off or you see the flashing "download started" message on your phone all of a sudden, disconnect from the Internet and turn off your device immediately, stop using it for any banking or shopping whatsoever, unplug your home wi-fi and seek help of a security network professional. You may have to pull out a battery to shut down your device. Keep the battery out. After a repair, be sure to change all of your passwords using a brand new pc or another computer that you can trust. You may be told not to use a compromised computer for anything important ever again, get a new pc, get a new phone and replace your router or modem.

Question:Why am I unable to checkout?

Answer: Be sure to enable cookies and script for yahoo.net in your browser's settings (for Settings, you may usually click on a three-vertical-lines icon or a wheel icon in a corner of your screen). Cookies and script ensure safety of your information online to allow a fully compliant, state-of-the-art industry encryption once you hit the Submit button. You may also need to enable cookies from hawaii-gourmet-shopping.com.

For respective privacy policies, please see the side menu on most pages. Iin a nutshell, we are never sharing any of your information with anyone other than to facilitate order verification and processing or to comply with a court order.

Double check that you filled out all required fields including CVV (unless using PayPal), your order total is $10 or more, and your email address is entered correctly (above Comments filed). If you are still unable to checkout, please try a different browser and let us know. Make sure to have one of the latest versions of the browser installed.

Question: I believe that my email did not go through. What do I do?

Answer: Please resend from another address and do not attach any files. Be sure to use the email address shown on our web site or respond to your confirmation email. You may also contact us via Facebook Messenger (see a blue round button on all pages) or send a feedback by clicking an orange corner button on Contact Us page. As for our phone number, it is a voice mail only and may take a while to be heard. Email or messenger are the fastest ways of communication. Please see the bottom of your confirmation email, any other email from us or check Contact Us or Info sections (http://www.hawaii-gourmet-shopping.com/contactform.html) for contact information.

Question: How do I order by snail mail? I have no Internet at home.

Answer: Currently, we do not accept checks or money orders until further notice. Please do not mail cash. [To mail your order, please request our Order Form. See details in Section 14 of our Important Info (Terms). We recommend that you enter an email for order updates. A friend's email will do unless you do not want to be bothered by us in case of a delay update. Or, please provide a phone number for such situations.]

Question: Can you gift wrap?

Answer: Yes, we love gift wrapping. Most of our items like perfumes and coffee come in lovely plastic gift baggies. You may also request to gift wrap your products for a flat fee or add colorful tissue paper. See the Gift Wrap option during checkout

Question: Is it possible to remove my name from the gift package receipt to make it a surprise?

Answer: Absolutely. Please make a note in comments during checkout that you want your package to arrive as a surprise for your recipient without revealing your name on the receipt (order slip) or on the box. Our company name will be shown instead. Please be sure to notify the gift recipient about this parcel to avoid it from being rejected. Normally, we include a sender's name on the label right under or next to the recipient's name.

Question: Is it possible to mail my package in a blank or brown box? I do not want anyone to guess what is inside.

Answer: Certainly. Our packages are usually blank or may show the postal carrier logo. A box will not suggest what is inside. Please make a note during checkout if this is very important for you. The label on a package will have our company name Lanawiliama, Inc. And do not worry. We know that many guys love using heavenly island perfumes in a bathroom or before going to sleep. There is nothing wrong with that but we understand. And we fully respect your privacy. In Hawaii, some men wear tropical floral perfumes in public as if wearing a flower lei. Plumeria is the most gender neutral scent.

Question: How do I get your catalog?

Answer: We do not send catalogs at this time. Sorry for any inconvenience. Our Sign Up function is currently disabled. To subscribe to our occasional newsletters or postcards, please email us with the word Subscribe in a subject line (see Contact Us).

Question: I ordered something that is out of stock. Is there a chance that you will restock?

Answer: A wait time may take up to two months depending on a product. In some rare situations, our site may erroneously allow you to order a discontinued item that is no longer available or is impossible to restock on within the next two months. We apologize for any inconvenience. Please let us know if there is something you really want us to bring back. We will do our best to consider a similar product or update you if any stock becomes available.

Question: What if my question is not answered here?

Answer: Please look at the Important Info (or Terms) section to the left (or at the bottom of your screen on a smart phone) as we covered most important and frequently asked topics there. Or, see Contact link at the bottom of most pages for our contact info. Email is preferred.






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