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Discover the place where your dreams come true with Aloha! We concentrate our exclusive inventory around unique and hard to find items that earn good reputations in the consumer market, match strict customer requirements, and serve you faithfully for years. Our products are wonderful and desirable gifts for any occasion and would help you to express love and appreciation. Or, treat yourself to the latest advanced technologies and dreamed home comfort. Some products in kitchen and household category are shipped from our U.S. continental distributors' warehouses to make your shipping charges as low as possible. Hawaii gourmet foods, Hawaii Kona coffee, DVDs, Hawaiian nesting dolls, spectacular island calendars and exotic tropical perfumes are being shipped from Hawaii. Most perfumes require ground shipping. Holiday Guidelines: - Please place your holiday order by February 5. As the holidays approach, shipping carriers may be closing and/or suspending their delivery guarantees for certain days. Return Policy Your satisfaction guaranteed! You may return our product in its original packaging within twenty calendar days after shipping date (see postal stamp on your package) unless shorter return period or "No Returns" is stated in the item description. You have to follow the return requirements below. Please email us to request a Return Authorization Number. Do not send returns to the address above. All returns must be sent prepaid shipping to the address we will supply along with the Return Authorization Number. This Return Authorization Number and a brief description of a merchandise defect must be written visibly on the shipping box. Please do not forget to include all parts and User Manual that were inside the original manufacturer carton. Up to 100% chargeback fee will be applied to incomplete or wrong serial number returns and products damaged due to improper packing during return shipping. All defective items must be returned for replacements immediately in compliance with the return procedure described above. Replacements for defective items will be shipped to you at our expense unless you wish an upgrade for another item. We will try to do everything possible to replace your product promptly. However, if the item is out of stock, you will be offered to wait for shipment or be refunded. Shipping charges are non-refundable. A 25% restocking fee may be applied to the returned items which are proved to be non-defective upon technical inspection. Order Screening For your protection, each order placed with our company is subject to screening procedures. Please make sure to read our Privacy Policy. We will never sell your data to anyone. Your peace of mind, your trust, and our good reputation are of great value here. In some cases, we reserve the right to ship your first order to a billing address only. We will not ship to PO Box unless it is your billing address appearing on your bank statement or is confirmed (for PayPal). Confirmation Email Immediately upon placing an order, you will receive an automated email confirming that your order was received by our system, but is a subject to our approval. If you did not receive a confirmation email, please check your bulk folder or feel free to contact us because some spam filters may block our automated emails. How do you know that your order is approved? If you do not receive a disapproving message from us within the next three business days, it usually means that your order is approved and is in processing stage. For international order, approval period may take longer. The second message you will receive is normally a shipping confirmation email with tracking number or estimated delivery date. If you cancelled your order, or we had a reason to cancel it and were unable to contact you to resolve the issue, you will receive a cancellation email. Please feel free to let us know you did not receive our communication or wish to restore your cancelled order. Cancelling Your Order You may cancel your order not later than one day before shipping occurs. To do so, please email us from the same email address you provided while placing your order. We will take reasonable efforts to pull your order out of the warehouse. Cancellation becomes effective upon our confirmation only. Secure Credit Card Processing We use secure Yahoo! server for our Shopping Cart and assure you that all your personal and credit card information is being properly encrypted while transmitted over the Internet. Your data would never be given away by Lanawiliama, Inc. in any form except to report an order we believe to be fraudulent, to obey the court order for credit card fraud investigation, or to enforce a payment from a nonpaying customer. Please see our Privacy Policy for details. We accept Visa, MasterCard, JCB, Discover, Diner's Club, and American Express credit cards as well as PayPal payments. For other payment methods, please look below or contact us. Please note that your credit card statement will show the order total amount and Aloha Dream Kitchen record only if your package is ready to be shipped. International orders are billed in advance. If paying with PayPal, look for Lanawiliama, Inc. in your PayPal account to find your transaction with us. Credit Card Authorization A temporary authorization is applied to your account at the moment you submit an order to make sure your account has enough funds to cover this purchase. Please note that authorization is not a sale and is not reflected on your statement. We normally apply $3.00 buffer to some orders (for authorization purposes only) to cover applicable taxes or handling fees in case our store fails to calculate shipping for some areas or customer selects incorrect shipping method. Actual sale transaction is processed later, when your package is ready to ship. Please rest assured that your account will not be charged anything more than your order total unless you receive a notification about additional shipping charges, which you may reject and request a cancellation or modification of your order. Other Payment Methods In addition to credit cards, we accept U.S. checks, U.S. money orders, PayPal payments, Google payments, Western Union transfers, and WebMoney. To pay via PayPal, please follow our checkout process and log into your PayPal account when prompted to complete your payment. You will be allowed to return back to our store to view your order confirmation page and continue shopping. A separate payment receipt will be emailed to you from PayPal. To pay via Google Checkout, Western Union or WebMoney, please email us for details. Personal Check or Money Order You may pay with U.S. check or money order. Please make it payable to Lanawiliama, Inc. and mail to our address above along with a product name, item number, desired quantity, and your address printed clearly. To avoid delays, please notify us about your payment coming in the mail. We recommend that you keep a copy of a mailed check or money order for your records. To calculate a shipping charge for your order, please place desired items into Shopping Cart by clicking "Order" button. Click "Show Order" button to view your choice, enter shipping address, select shipping method, click "Continue," and see your order total along with shipping charge. Please allow seven-ten days for your check or money order to arrive and be cleared. Shipping For Innova and Leyse shipments, a carrier may need your day-time phone number to ensure timely delivery. Please provide a day-time phone number for a shipping address during checkout. Please note in Comments field if you do not want us to disclose your phone number to the carrier. Please note that we normally need 5-7 business days (up to 10 business days in November and December) for verification and order processing before your package may leave the warehouse. After processing, the product in stock should arrive to your U.S. continental address within 4-7 business days via Ground or Air Mail (up to 10 business days in November and December). It may take a bit longer for shipments to Alaska, Hawaii, and U.S. territories. Express and 2nd Day Air delivery is also available. Ground shipments - sent via UPS Ground Residential or FedEx Ground (within lower 48 states only). Please note that UPS does not ship to PO Boxes. We reserve the right to choose a carrier and use a different shipping method from the one you have elected to ensure prompt delivery without additional cost to you. Not every product will have a tracking number available before the actual delivery of your package (please take a look at "Availability" note in item description for each product). We are responsible for items lost or damaged during delivery to your destination address unless you contributed to such loss or damage in any way (for instance, providing us with invalid address, not checking your mail, dropping the package or the item, etc.). Upon delivery, you must inspect your package for any signs of significant damage and notify a postal carrier immediately. As soon as you receive the package, you must inspect the item and let us know immediately if there is anything wrong. For the lowest shipping charge and yet, timely delivery, we recommend that you select UPS Ground Residential shipping method (applies to the lowest 48 states). Please be aware that weight listed in product description generally reflects only main item weight. Actual shipping weight is not listed and may vary. It will include all additional parts included, packing materials, and shipping box as well. Free Shipping Products There are no tricks with ordering our Free Shipping products. They are brand new and have U.S. warranty as well. The same return, replacement, and similar shipping rules apply to these products as to any other items in our store except that we ship them at our own expense. The words "with free shipping" will appear next to the price to identify this convenient offer. If you want a Free Shipping product to be delivered to Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, or Virgin Islands, we will contact you about adding up to $10.00 to your total. Express, 2nd Day Air, or International delivery do not apply to Free Shipping products. If you do choose such shipping method for a Free Shipping item, we will contact you with a new total amount by applying actual shipping costs. UPS Ground Residential (for the lower 48 states only) If you choose "UPS Ground Residential (for the lower 48 states only)" shipping method, shipping charge is computed with the UPS Quick Cost Calculator plus $1.50 shipping materials and handling charge for the entire order. After you package is shipped, we give you a tracking number for it unless the opposite is stated in item description (see "Availability" note for each product). There is a slight possibility that UPS web site might be down and your ground shipping charge could not be calculated. In this case, if you complete an order form on our web site, we will contact you with the correct shipping amount. Express Shipping Express shipping charges are calculated based on Express Mail rates plus packing materials and handling cost which vary depending on weight and item count. You will receive a tracking number for your package unless the opposite is stated in item description (see "Availability" note for each product). If you complete your order before 8 a.m. Hawaii Standard Time Monday through Friday and your item is in stock, the package should be delivered to you within one-two business days after necessary order processing time (please allow at least one business day for order screening and processing Express shipment). In case if Express delivery is impossible for a particular item, you will be notified via e-mail and charged only according to the next fastest shipping method we will use instead. Ship to Hawaii Certain products (nesting dolls, hand-crafted gifts, coffee, calendars, and jewelry) are being shipped from Hawaii either via USPS First Class or Priority Mail with delivery confirmation or FedEx Ground. Please select "Ship to Hawaii" option as your shipping method. Generally, you will receive a tracking number for your package trackable at http://www.usps.com (with "accepted" and "delivered" information only) or a FedEx Ground tracking number. "Ship to Hawaii" option applies only to the items listed above and shipped to Hawaii address. If you select it for products not listed above, we will modify your shipping cost according to shipping warehouse location and let you know via e-mail. Quantity of items for this shipping method is limited to 40 per order. Air (4-7 days) Shipping For USPS Priority Mail, please select "Air (4-7 days) Shipping" option. Shipping charges are calculated based on the official Priority Mail chart for Zone 8. Shipping materials and handling cost are added depending on weight of your package and number of items ordered. We will try to reduce a shipping cost for you without sacrificing a speed of shipment and quality of packaging. Generally, you will receive a tracking number for your package trackable at http://www.usps.com (with "accepted" and "delivered" information only). In some instances, tracking informatino will be unavailable as stated in item description (see "Availability" note for each product). Please note that some products (DeLonghi, Honeywell, Innova and some other brands) may not be shipped via Priority Mail or such shipping may cause significant order processing delays as compared to other carriers. In this case, we will select another shipping method for your package or will contact you with updated shipping charges trying to keep them as low as possible. 2nd Day Air (2-3 days) Shipping If you choose "2nd Day Air (2-3 days)" shipping method, shipping charge is calculated with the UPS Quick Cost Calculator plus charge for shipping materials and handling which vary depending on weight and item count. After you package is shipped, we give you a tracking number for it unless the opposite is stated in item description (see "Availability" note for each product). There is a slight possibility that UPS web site might be down and your 2nd Day Air (2-3 days) shipping charge could not be calculated. In this case, if you complete an order form, we will contact you with the correct shipping amount. Out of Stock and Backordered Items Please be aware that our inventory is fluctuating throughout a day. It is updated every evening, Monday through Friday. However, our store system may show a certain item in stock while it might have sold out via another Aloha Dream Kitchen store just before you placed your order. If this happens to you, please accept our apologies first of all. We will notify you about the "out of stock" item within two business days with an option of backorder, full refund (applies only if nothing was shipped to you yet), or exchange for any other item within our online store. Usually, our store system would not allow to order an "out of stock" item. However, you may email us to reserve any item which is expected, but is not in stock yet. Reservation may be cancelled if item is discontinued. In some cases, you may be asked to place an order in advance to reserve particular products. Your credit card will not be billed until your order is ready to ship. International orders may be billed in advance. Warranty and Repair All warranties for the products purchased through Lanawiliama, Inc. are responsibility of the respective manufacturers. All issues, claims, and questions concerning product warranties should be submitted directly to the manufacturers. Lanawiliama, Inc. does not handle repairs. Please contact respective manufacturer for a list of repair locations or check manufacturer's instructions supplied with your product. As for nesting dolls and hand-crafted gifts issues and questions, please contact Lanawiliama, Inc. directly using our e-mail address above. Sales Tax If your order is to be shipped into the state of Hawaii, you will be charged the State of Hawaii General Excise Tax (GET) of 4.712%. Indemnification By placing an order you declare that you are of the age of majority, eligible to enter into a sales contract, and agree to indemnify and hold our company, its officers, shareholders, and employees harmless from any demand, including reasonable attorney's fees, made by any third party due to or arising out of your order. Such indemnification shall include reimbursement of all our costs and legal fees incurred in connection therewith. We reserve the right to refuse our service to anyone. Applicable Law By placing an order you agree that the Hawaii law and Federal law will apply in case of any issues or demands between you and Lanawiliama, Inc. Mandatory Mediation or Negotiation By placing an order you agree to resolve any claims or issues due to or arising out of your order exclusively by mediation or negotiation. You and Lanawiliama, Inc. shall make all necessary and reasonable efforts to come to a mutual agreement. Such agreement shall be written, signed, binding and enforceable in court. You agree not to pursue any claim or issue in court or before a judge or jury except for a purpose of enforcing such mutual agreement. Limitation of Liability In no event shall Lanawiliama, Inc. be liable for any damages whatsoever, whether based on contract, tort, warranty, or other legal or equitable grounds (including, without limitation, damages for loss of profits, business interruption, loss of information, loss of data, cost of procurement of substitute goods, loss or damage of property, other pecuniary loss, and personal injury from proper or improper use or handing of the product purchased.) By placing an order you understand your full responsibility to follow the manufacturer's instructions/directions for each product, not to operate a damaged or broken unit, immediately unplug an electric appliance after every use, not to leave it unattended or within reach of children, contact a Service Center listed at the back of your Manual for repairs, contact manufacturer to clarify any questions you may have about the product or warranty, immediately contact us to request a User Manual for your unit if no Manual was found in a manufacturer carton, and not to operate the unit/use the product until you carefully read and completely understand manufacturer's instructions/directions and safety tips. Notwithstanding any other provision of this Agreement/Info document, in no event shall our liability arising out of, or relating to this document, exceed the amount you paid to Lanawilima, Inc. Severability The invalidity of any provision of this Agreement/Info document or our Privacy Policy shall not affect the validity of any other provision. International Orders To place an international order, please select your country and International (will be adjusted) shipping method during Checkout. Your shipping charge may be slightly adjusted depending on mailing rates and service availability to different countries. International orders can only be shipped to a billing address. We reserve the right to request an international money order or Western Union transfer instead of credit card payment. If your country is not available on our list, please contact us via e-mail to discuss international shipment fees and payment methods. Some products may be unavailable for international shipping at this time (for instance, jewelry, some Cuisinart, Honeywell, or DeLonghi products). If you order such products, we will contact you within two business days with the option for order modification or cancellation. We are not responsible for any customs or other government fees which may be imposed on your package in some countries. Please be aware that all electric products we offer are manufactured to fit only USA, Canada, Japan, Brazil, and some similar South American electric systems (110-120 Volts AC, 60 Hz). You would need to purchase a voltage transformer, adapter, or converter in order to use our electric products in other countries and regions. However, you would often eliminate your warranty coverage by using electric items from our store outside the United States (please contact the respective manufacturer for details). To find out more about electric systems, various plugs and sockets used in different countries, you may visit the following web site, which we found very informative. Happy Shopping to You and Enjoy Your Purchase! |