Important Aloha Shopping Terms and Conditions

Welcome!

Discover the place where your dreams come true with Aloha!

We concentrate our exclusive inventory around unique and hard to find items that earn good reputations in the consumer market, match strict customer requirements, and serve you faithfully for years.

Our products are wonderful and desirable gifts for any occasion and would help you to express love and appreciation. Or, treat yourself to the latest advanced technologies and dreamed home comfort.

Some products in kitchen and household category are shipped from our U.S. continental distributors' warehouses to make your shipping charges as low as possible. Hawaii gourmet foods, Hawaii Kona coffee, DVDs, Hawaiian nesting dolls, spectacular island calendars and exotic tropical perfumes are being shipped from Hawaii. All perfumes require ground shipping with exception of airline-safe perfume oils/essences.

Important Terms and Conditions
You must read and agree to these standard terms before ordering. Scroll down for each section.

1. Contact Information and Shipping Rates (see below)
2. Sales Condition
3. Holiday Guidelines
4. Return Policy
5. Order Screening
6. Confirmation Email
7. My Account
8. Registration is Optional
9. Cancelling Your Order
10. Secure Shopping Cart and Credit Card Processing
11. Smart Phone Users
12. How to Pay with Credit or Debit Card or Sign Up with PayPal at the Same Time
13. PayPal Account Payments
14. Order by Mail with Personal Check or Money Order
15. Shipping
16. Address Correction Fee
17. Credit Card Disputes and Merchant Chargebacks
18. Waitlist or Advance Order
19. Free Shipping Products
20. UPS Ground (for the lower 48 states only)
21. Express Shipping
22. Ship to Hawaii
23. Parcel Post (For Perfumes, 3 weeks) Shipping
24. Air (4-7 days) Shipping
25. 2nd Day Air (No Perfumes) Shipping
26. Out of Stock and Backordered Items
27. Warranty and Repair
28. Sales Tax
29. Force Majeure
30. Indemnification
31. Applicable Law
32. Mandatory Mediation or Negotiation
33. Limitation of Liability
34. Severability
35. International Orders

1. Contact Information

Lanawiliama, Inc.
P.O. Box 11861
Honolulu, HI 96828-0861

Phone: We will respond via email with an order status or will return your call within five business days. Please call from the phone number you entered for your order. For faster service, use email (see below, or check the Contact Us section to the left, or respond to your order confirmation email).

Order Form: please print and fill out to fax or mail your order.

To ensure safety and accuracy of your order information, we do not accept phone orders at this time. Please order online at Hawaii-Gourmet-Shopping.com or order by fax or mail. Our contact page is easily found at the bottom of all store pages. Local time is Hawaii Standard Time.

If you received an email or phone message from Aloha Dream Kitchen about issues with your order, or your order status states Pending Review, the best way to correct your details is to place a new order with updated information and request cancellation of a previous order. Or, please make changes by logging into your Aloha Account (see Section 7 below).

Skype: Contact us via Skype (alohadreamkitchen.com). Please send your Skype name, so we could respond to your contact request. Otherwise, Skype will not show your request at all. We will never ask for your credit card information via Skype or Live Chat.

Feedback: Ask a question or submit feedback at the bottom right corner of Contact Us page.

Email (please mention your order number or a product number you are inquiring about):
support@hawaii-gourmet-shopping.com

Shipping rates are based on package weight as shown below (approximation). Also, shipping and handling fee depends on your zip code and number of items ordered. The more you buy in one order, the more you save on shipping. To calculate shipping, open Shopping Cart (see to the left) and use shipping calculator on that page. Shipping amount will appear below your order subtotal. For additional details, scroll to Sections 15, 19-25, and 34 below.

Shipping Option/Shipping & Handling Fee For 0.7 lb. Package (depends on zip code) For 1 lb. For 2 lb. For 3 lb.
UPS Ground $10.40
(or $13.91 for rural area)
$10.49
(or $14.06 for rural area)
$11.75
(or $15.38 for rural area)
$12.85
(or $16.38 for rural area)
First Class (no perfumes) $6.50 $8.00 $13.00 $18.00
Parcel Post (for perfumes, 3 weeks) $7.05 $9.05 $12.55 $14.95
Ship to Hawaii (HI zip code) $5.70 $5.70 $6.85 $7.85
2nd Day Air (no perfumes) $27.11 $27.98 $31.10 $34.39
Express Mail (no perfumes) $36.75 $40.50 $44.05 $49.70
International (Canada) $25.18 $26.00 $28.75 $31.50
International (Japan) $33.38 $34.50 $38.25 S42.00
International (Australia, New Zealand) S33.30 $34.80 $39.80 $44.80
International (Austria, Denmark, France, Germany, Iceland, Netherlands, Norway, Sweden, Switzerland) S34.10 $35.00 $38.00 $41.00
International (Ireland, United Kingdom (Britain, Northern Ireland, Scotland, Wales)) S34.14 $35.05 $38.10 $41.15
International (most other countries) S34.27 $35.75 $40.70 $45.65


2. Sales Condition: By placing an order with us, you certify and acknowledge that you have read, understood and agreed to all terms listed on this web page, you are at least 18 years of age and are legally capable of entering into a binding sales contract. You cannot purchase certain articles or participate in our giveaways and contests if such activity is prohibited by law in your state or country.

3. Holiday Guidelines:

Currently, add two or three weeks to these time frames as we are behind on shipping. The same applies to all Wailtist orders (backorders) unless a longer wait period was communicated to you.

The time frame below will give you an idea for length of shipping to prepare for most U.S. holidays with December being the busiest month of the year.

- Please place your holiday orders by December 14 to receive them by December 26 (keep reading).
- Fragrance orders must be placed by December 10 to arrive on time via ground post (or December 14 for Terra Nova perfume oils). U.S. West Coast shipments may still make it if ordered by December 13. Perfumes may arrive in a separate shipment as compared to the rest of your order. Delivery to rural destinations & difficult-to-reach locations may take longer. Poor weather conditions may delay shipments.
- 2nd Day orders must be placed by December 16. Unavailable for fragrances.
- Express Mail orders must be placed by December 19. Unavailable for fragrances. Exceptions may apply.
- International orders must be placed by December 5 to arrive by December 26.
- Some kitchen and household orders may experience slight shipping delays as they require additional processing time.
- We will do our best to process your order as quick as possible.
- Gift packaging and free gift messages are available for all Hawaiian products including Fork Chops, coffee, teas, calendars, stationery, nesting dolls, fragrances, body lotions, jewelry and makeup. Kitchen and household items cannot be gift-wrapped but may include a brief gift note (please specify in Comments when placing your order).

As the holidays approach, shipping carriers may be closing and/or suspending their delivery guarantees for certain days.

4. Return Policy

Your satisfaction is guaranteed.

To receive a refund, exchange or replacement, you shall return our product in its original packaging within thirty (30) calendar days after shipping date (see postal stamp on your package) unless shorter return period or "No Returns" is stated in the item description. You have to follow the return requirements below. if your return does not arrive, we shall recover a total retail cost of shipped merchandise, original shipping and handling fee, and a cost of return label if such a label was issued to you. If we send you a return label, its cost is deducted from your refund upon receipt and inspection of the parcel.

A store credit is issued for your return if more than 30 days have passed since your order date. Otherwise, your refund is credited to the same account you have used for your purchase. No credit can be issued without a return of merchandise in its original packaging. A partial return may be accepted if more than one unit was ordered. For example, if you ordered two bottles of perfume in one order, you may return one of them. A refund will be adjusted accordingly.

Please email and call us to request a Return Authorization Number. Do not send returns to the address above. All returns must be sent with prepaid shipping to the address we will supply along with the Return Authorization Number. This Return Authorization Number and a brief description of a merchandise defect must be written visibly on the shipping box. Please do not forget to include all parts and User Manual that were inside the original manufacturer carton. Up to 100% chargeback fee will be applied to incomplete or wrong serial number returns and products damaged due to improper packing during return shipping.

All defective items must be returned for replacements immediately in compliance with the return procedure described above. Replacements for defective items will be shipped to you at our expense unless you wish an upgrade for another item. We will try to do everything possible to replace your product promptly. However, if the item is out of stock, you will be offered to wait for shipment or be refunded.

Shipping charges are non-refundable. All returns must be shipped with postage prepaid. A 25% restocking fee may be applied to returned items that are proved to be non-defective upon technical inspection.

5. Order Screening

For your protection, each order placed with our company is subject to screening procedures. Please make sure to read our Privacy Policy. We will never sell your data to anyone. Your peace of mind, your trust, and our good reputation are of great value here.

In some cases, we reserve the right to ship your first order to a confirmed billing address only. We will not ship to PO Box unless it is your billing address appearing on your statement, i.e. Confirmed. If your billing address does not match your statement, we may cancel your order or hold your payment for up to seven days until it clears.

6. Confirmation Email

Immediately upon placing an order, you will receive an automated email from Aloha Dream Kitchen confirming that your order has been received by our system. If you have not received a confirmation email, please check your Bulk folder or add yahoo.com into your trusted list since we are currently based on a highly reputable Yahoo! Merchant platform. Feel free to contact us as some mailing programs such as AOL may block automated emails originated from our servers. For these reasons, we highly recommend registration to create your own Aloha account, especially for AOL users (see Registration Is Optional below).

The best way to check whether your order went through is to access you Aloha Account. You must be signed in via a link on top of our home page or follow a link to your account from either order email or registration email. We will never ask for your password.

If you do not receive any communication from us besides confirmation email with your order summary, and your order status does not say Shipped, it usually means that your order is approved and is currently processing. If your order status shows as Pending Review, you might have entered incorrect address that does not match your card information. We will attempt to verify your address or will contact you requesting address corrections. For international order, approval period may take longer.

The second message you will receive is normally a shipping confirmation email with a tracking number or estimated delivery date.

If you cancelled your order, or we had a reason to cancel it and were unable to contact you and resolve the issue, you will receive a cancellation email. In such case, feel free to place a new order with corrected information.

7. My Account

To access My Account (your Aloha Account) page for registered customers, click the Search button to the left of any store page and look for Sign In or My Account link near the top left corner on a search page. This option is available on our search page only at this time. You might need to refresh your Order History page in some browsers if it appears blank.

If you did not create an account, follow the order status link in your order confirmation email to view your order and its latest status. Only registered users may access all past orders since registration date through My Account page. To create your own Aloha Account, look for registration instructions below.

8. Registration is Optional

Registering with our Aloha Dream Kitchen gift shop (Hawaii-Gourmet-Shopping.com) will make your life easier. From your My Account page (see Search link to the left), you may keep track of your purchases, access order status and tracking information, print order details, correct your address to avoid order processing delays (especially when order status shows as Pending Review), as well as quickly reorder your favorite products before running out. Registration is optional and may be completed at any time. PayPal orders ship to an address entered during checkout, so please communicate any corrections separately. Also, you may continue ordering without registration by selecting Guest Checkout option when prompted.

If uncomfortable with the process described below, make sure to login into your Yahoo!, Google or AOL email account before starting registration. This will speed up your Aloha account setup and will eliminate one step of entering user name and password on unfamiliar screen. This process of linking accounts makes it unnecessary to create one more login and password while protecting your Aloha account information.

First, open Shopping Cart (to the left) and click Checkout (or click the Register link in left top corner of Search page). Second, click on Register and Check Out button (you may complete checkout later or keep shopping). To register, you will need to sign into your Yahoo!, Google or AOL email account. Or, create a new email account first. After you make your choice of email client, you will be taken to a respective secured web site (starting with https://) and asked to enter your email's user name and password unless you are already logged into your email (we recommend that you be already logged in). Your password is never transmitted to us and we have no reason to ever ask for it. A note on you email login page will say that Hawaii-Gourmet-Shopping.com is requesting certain information from your email account in order to complete registration. The only information we receive in this process is your email address and user name.

On the next screen, you will see your user name and email address pre-filled into Aloha registration form and will be asked to enter your shipping address with phone number. Your daytime phone number is needed for UPS and 2nd Day Air shipments. You may also specify whether you wish to receive our Aloha coupon offers. Your information is always kept confidential.

Upon completion, an email will be sent to you with a link to your Aloha Dream Kitchen Account, where you will view your order history and order status. Make sure to remember the user name and password you used for your email account. Otherwise, you would have to start a new Aloha registration. We highly recommend this registration to AOL users who experience difficulties with receiving order status updates from our system. Registered users will also have certain privileges and special rewards for repeat orders.

When using a smart phone, we recommend selecting Guest Checkout button after clicking Checkout. Or, minimize that page to view all checkout options including registration.

9. Cancelling Your Order

You may cancel your order no later than two days before shipping occurs. To do so, please email us (see top of this page or Contact Us link) from the same email address you provided when placed your order. Your email message must have the word Cancel in subject line. We will take reasonable efforts to stop processing and shipping. Cancellation becomes effective upon our confirmation only. A voice message alone is insufficient to cancel unless you email us as well.

10. Secure Shopping Cart and Credit Card Processing

Our web site is secured as indicated by https:// in your browser once you access shopping cart or checkout pages. Rest assured that all your personal and credit card information is being properly encrypted while transmitted over the Internet and processed. Your data would never be given away by Lanawiliama, Inc. (Aloha Dream Kitchen) in any form except to report an order we believe to be fraudulent, to obey the court order for credit card fraud investigation, or to enforce a payment from a nonpaying customer. Please see our Privacy Policy for details. A similar trustworthy privacy policy is also employed by PayPal who will not give your information away.

Pay directly with major credit or debit card (Visa, MasterCard, Discover and American Express), use your bank account or pay with PayPal account funds. See below for comprehensive step-by-step instructions for PayPal payments. Personal checks, cashier's checks, corporate checks and money orders are also accepted (see respective section below).

11. Smart Phone Users

If you are a smart phone user, please use the Shopping Cart button to the left of most product pages instead of using a floating cart on top. Select Guest Checkout when prompted at checkout. To view a floating window with all checkout options, minimize the checkout page.

12. How to Pay with Credit or Debit Card or Sign Up with PayPal at the Same Time

Using credit cards in our store is safe and easy. Credit cards are processed either directly or through unique PayPal merchant system that hides your financial information from sellers giving you more control and confidence for online shopping. The major difference as compared to a regular credit card processing is that you create a PayPal password (8-20 digits) to later access your PayPal account/wallet if you choose to do so. Password allows to safely conceal your financial information while making it possible to process your credit card online and identify you as a buyer for this certain transaction. Create a strong password with at least one upper case letter and at least one number. Do not share it with anyone, even a merchant. Your login, password and financial information are properly encrypted by PayPal and are not transmitted to us.

You do not have to maintain your newly created PayPal account/wallet since it is free. No obligations. You may cancel it after making a credit card purchase with us but it is so easy that you would keep using it online, over and over again.

Please follow these comprehensive instructions on how to check out with credit card.

1. While in shopping cart, click Checkout. New screen will show.

2. Enter shipping address to which you want your package be sent.

3. Select shipping method and click Apply to see shipping and tax on the top of the page.

4. Enter phone number (required for UPS and FedEx shipments) and email address to which your order confirmation will be emailed.

5. Enter a gift message, coupon code if any, and share your comments if desired.

6. Click Continue. New screen will appear with Aloha Dream Kitchen logo on top asking you to create a new account or log into existing PayPal account. The link in your browser will start with https://www.paypal.com/ to indicate secure connection for safe credit and debit card processing.

7.. Click on Sign up for PayPal account and continue checkout on the left. New screen will appear. The left side of the page is a billing portion of your checkout.

8.. Select your country from the list, enter your name, credit or debit card number, billing address that matches your card records and your phone number. All fields are required. If billing address entered does not match your card statement, your payment may be denied or held for up to seven days until it clears.

9.. Continue by entering your email address and create a unique 8-20 digit password. You may reset this password later by logging into your PayPal account at PayPal.com. PayPal protects your financial and login information and does not transmit it to merchants. We will never ask you for this information if you choose PayPal.

10.. Review PayPal Service Agreement and PayPal Privacy Policy. PayPal will not release your personal or financial information to anyone and will use your email address for order communications only. Click Agree and Continue to complete your order. To return back to your shopping cart at any time, look for our link at the bottom left corner saying "Cancel and return to Lanawiliama, Inc."

11. Upon completion of PayPal payment, you will be logged out and redirected back to Aloha Dream Kitchen to see order confirmation and continue shopping. A separate payment receipt is emailed to you from PayPal as well as confirmation email with order receipt from Aloha Dream Kitchen.

12. Look for ALOHA DREAM in your account to find your transaction with us. Please note that we are unable to defer or delay PayPal payments at this time. PayPal processes payment the minute you complete your order. However, order processing and verification may take five to seven business days on our end (see product descriptions for time frame). Make sure to provide correct billing address that matches your card records. We strive to ship all packages as soon as possible.

13. PayPal Account Payments

To pay with your PayPal account, please follow these easy steps:

1. Click Order button for desired product or click Shopping Cart to the left of any page. Your shopping cart will be shown. Click Checkout.

2. Enter shipping address to which you want your package be sent.

3. Select shipping method and click Apply to see shipping on top of the page.

4. Enter phone number (required for UPS and FedEx shipments) and email address to which your order confirmation will be emailed.

5. Enter a gift message, coupon code if any, and share your comments if desired.

6. Click Continue. New screen will appear with Aloha Dream Kitchen logo on top asking you to create a new account or log into your existing PayPal account. The link in your browser will start with https://www.paypal.com/ to indicate secure connection. At this point, only you and PayPal will see information you enter. Enter your PayPal login and password or sign up to create an account. This data is safely stored by PayPal and never transmitted to merchants. (If you do not with to sign up with PayPal, simply enter your credit card information during checkout as usual.)

7. PayPal screen with your order total will appear. View a funding source shown (usually your bank account or PayPal cash balance). If you prefer to pay with credit card instead, click Change to add a new card or select a credit/debit card from your list. If choosing e-check (electronic check) option, allow up to seven days for your e-check to clear. Your bank account or credit card number is never transmitted to merchant and we will never ask for it.

8. Make sure your PayPal address shown is Confirmed, i.e. matches your billing address for bank/credit card statement. Selecting Unconfirmed billing address on PayPal page may slow down your order processing. To return back to shopping cart at any time, look for our link at the bottom left corner of all PayPal pages saying "Cancel and return to Lanawiliama, Inc." If PayPal session has timed out, login screen will appear again. Reenter your PayPal login & password and click Continue to finish Aloha Dream Kitchen checkout or return to shopping cart.

9. After reviewing your billing address and funding source, click Continue to complete payment. You will be logged out and redirected back to Aloha Dream Kitchen to view order confirmation and continue shopping. When PayPal payment is complete, a separate payment receipt is sent to you from PayPal as well as our confirmation email with your order receipt.

10. Look for ALOHA DREAM in your PayPal account to find your transaction with us. Please note that we are unable to defer or delay PayPal payments at this time. PayPal processes payment the minute you complete your order. However, order processing and verification may take five to seven business days on our end (see product descriptions for time frame). Please use Confirmed shipping address to speed up this process. We strive to ship all packages as soon as possible.

Note: If a certain card or bank account has already been linked to an existing PayPal account, you may be unable to use it with a new account until you unlink it.

PayPal is a convenient worldwide payment system that securely stores and encrypts all your payment information under your account name. You may add your bank accounts as well as credit and debit cards to use them for safer shopping online. You could even create an e-check that will send funds from your bank account to the seller without ever revealing your bank account information. Only you will have an access to your PayPal account. Keep your password confidential and do not share it with anyone, even a merchant. In case of refunds, PayPal will deposit your money back to a card you used for a particular transaction. If you accumulate a cash balance, you may transfer it to your bank at no charge. You may also apply for PayPal debit card to have an instant access to your PayPal cash balance. Keep in mind that you must be at least 18 y.o. to use PayPal or place an order with us.

14. Order by Mail with Personal Check or Money Order

You may pay with U.S. check, cashier's check or money order. Please make it payable to Lanawiliama, Inc. and mail to our address shown on top of this page along with a product name, item number, desired quantity, and your address printed clearly. To avoid delays, please notify us about your payment coming in the mail. We recommend that you keep a copy of a mailed check or money order for your records.

To calculate a shipping charge for your order, please place desired items into Shopping Cart by clicking Order button. Your Shopping Cart will appear. Scroll down, enter shipping address, select shipping method, click Apply, and see your order total along with shipping charge and any applicable tax shown on top of the page.

Allow seven-ten days for your check or money order to arrive and be cleared.

15. Shipping

The more you buy, the more you save on shipping (some exceptions may apply). Handling fee is a part of shipping charge.

To calculate shipping, place desired product into Shopping Cart by clicking the Order button below product description. You will be taken to your Shopping Cart page where you may scroll down and checkout or click Continue Shopping. Your Shopping Cart is also accessible through "Shopping Cart" button to the left of every product page. While there, scroll down, enter your ship-to address, pick a shipping method and click Apply button. You may change shipping method or go back to update product quantity and click Apply again to see the difference. Your shipping fee and updated order total are shown on top of the page.

The products you have picked are kept in your Shopping Cart for a few hours but may be sold out if someone else completed their orders before you did. Your order is not complete until you click Submit button. Before that moment, no information you have entered is received by us and no pre-sale authorization is made to your card.

For UPS and 2nd Day shipments, a carrier may need your day-time phone number to ensure timely delivery. Please provide a day-time phone number for shipping address given. Please note in Comments field if you do not want us to disclose your phone number to the carrier.

Please note that we normally need 5-7 business days (up to 10 business days in November and December) for verification and order processing before your package may leave the warehouse. After processing, the product in stock should arrive to your U.S. continental address within 4-7 business days (up to 10 business days in November and December) unless you select Parcel Post (3 weeks). It may take a bit longer for shipments to Alaska, Hawaii, and U.S. territories. Express and 2nd Day Air delivery is also available.

All perfumes except perfume essence must go via ground mail. Please note that UPS does not ship to PO Boxes. USPS mail is used for Hawaiian products. Perfumes are shipped via Parcel Post.
International shipments - usually sent via USPS Priority International (delivery takes 6-10 days) or First Class International Mail (10-14 days). Some of our products cannot be shipped overseas.

We reserve the right to choose a carrier and use a different shipping method from the one you have elected to ensure prompt delivery without additional cost to you.

Not every product will have a tracking number available before the actual delivery of your package (please take a look at "Availability" note in item description for each product). We are not responsible for items lost or damaged during delivery to your destination address if you, the carrier or the third party contributed to such loss or damage in any way. Also see the Force Majeure section below. Upon delivery, you must inspect your package for any signs of significant damage and notify a postal carrier immediately. As soon as you receive the package, you must inspect the item and let us know immediately if there is anything wrong.

For the lowest shipping charge and yet, timely delivery, we recommend that you select UPS Ground shipping method (applies to the lowest 48 states).
For Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, and Virgin Islands, use First Class or Priority (no perfumes) for a lowest shipping cost.
For the fastest delivery possible, we recommend 2nd Day Air (no perfumes) or Express Mail (no perfumes).
For international orders, please use International shipping option. We reserve a right to request additional payment to cover shipping and handling for international orders if needed.

Please be aware that weight listed in product description generally reflects only main item weight. Actual shipping weight is not listed and may vary. It will include all additional parts included, packing materials, and shipping box as well.

16. Address Correction Fee

Please double-check your shipping address and zip code before submitting your order. You must contact us with corrections before your package is shipped. When you provide an incorrect shipping address, a carrier attempts to correct it by contacting you and redelivers the package. In such cases, a correction fee between $6.00 and $11.00 may be charged to your card or billed to your PayPal account.

17. Credit Card Disputes and Merchant Chargebacks

In case a PayPal or credit card dispute is wrongfully filed by a customer, we reserve the right to recover chargeback fee of $20 from your account in addition to an original transaction amount including shipping. Instances of wrongful chargeback include person's refusal to return merchandise or to provide a return tracking number while fraudulently alleging to a credit card company that everything was returned. By placing an order with us you agree to reimburse a chargeback fee of $20 and original order total unless you were a victim of identity theft and filed a police report. We reserve a right to collect these amounts through billing, calling, filing a court action, transferring your file to a collections agency, placing a note on your record with credit card bureaus, notifying your credit card company about non-receipt of alleged return, recovering this amount directly from your credit card company or through other standard collection procedures. If collection is unsuccessful, you agree that we may deduct these funds from your next order until the debt is collected in full. You may arrange for installments to avoid a collection action.

Before filing a dispute, please contact us about any possible problems by leaving a voice message or writing us an email. We will do our best to resolve any issue to your satisfaction.

Please understand that your package will not necessarily arrive in a few days after your card was charged unless you might have paid for Express or 2nd Day shipping and used confirmed billing address, i.e. the address shown on your card statement. Order processing time requires at least a few days and is stated in all item descriptions above the Order button. Delivery time for in-stock products may take up to two weeks or up to one month for ground shipments from Hawaii. Waitlisted/backordered products are shipped as soon as they become available. Keep in mind that we are unable to defer any PayPal payments, whether you used a credit/debit card through PayPal merchant system or paid with PayPal funds.

18. Waitlist or Advance Order

You may order certain products on Waitlist or Advance Order by selecting Waitlist option on product page. This means that the product is currently sold out but is expected back in stock within the next two-four weeks (or expected date for Advance Order). When your verified Waitlist order exists in our system, you are guaranteed to be the first in line to receive the product when it arrives in stock. In some rare instances customer demand may exceed quantity arriving at the moment, and customers with latest Waitlist orders may be offered to either cancel or continue waiting for the next shipment.

19. Free Shipping Products

There are no tricks with ordering our Free Shipping products. They are brand new and have U.S. warranty as well. The same return, replacement, and similar shipping rules apply to these products as to any other items in our store except that we ship them at our own expense. The words "with free shipping" will appear next to the price to identify this convenient offer. Actual shipping cost may be deducted from your order total upon return of such merchandise.

If you want a Free Shipping product to be delivered to Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, Virgin Islands or overseas, we may contact you about adding additional handling fee to your total.

Express, 2nd Day Air, or International delivery do not apply to Free Shipping products. If you do choose such shipping method for a Free Shipping item, we will contact you with a new total amount by applying shipping and handling costs.

20. UPS Ground (for the lower 48 states only)

If you choose "UPS Ground" shipping method, shipping charge is computed with the UPS Quick Cost Calculator plus $1.50 shipping materials and handling charge for the entire order. After you package is shipped, we give you a tracking number for it unless the opposite is stated in item description (see "Availability" note for each product). There is a slight possibility that UPS web site might be down and your ground shipping charge could not be calculated. In this case, if you complete an order form on our web site, we will contact you with the correct shipping amount.

21. Express Shipping

Express shipping charges are calculated based on Express Mail rates plus packing materials and handling cost which vary depending on weight and item count. You will receive a tracking number for your package unless the opposite is stated in item description (see "Availability" note for each product). If you complete your order before 8 a.m. Hawaii Standard Time Monday through Friday and your item is in stock, the package should be delivered to you within one-two business days after necessary order processing time (please allow at least one business day for order screening and processing Express shipment).

In case if Express delivery is impossible for a particular item, you will be notified via e-mail and charged only according to the next fastest shipping method we will use instead.

22. Ship to Hawaii

Certain products (nesting dolls, hand-crafted gifts, coffee, calendars, and jewelry) are being shipped from Hawaii either via USPS First Class or Priority Mail with delivery confirmation or FedEx Ground. Please select "Ship to Hawaii" option as your shipping method. Generally, you will receive a tracking number for your package trackable at http://www.usps.com (with "accepted" and "delivered" information only) or a FedEx Ground tracking number.

"Ship to Hawaii" option applies only to the items listed above and shipped to Hawaii address. If you select it for products not listed above, we will modify your shipping cost according to shipping warehouse location and let you know via e-mail. Quantity of items for this shipping method is limited to 40 per order.

23. Parcel Post (For Perfumes, 3 weeks) Shipping

Parcel Post is used primarily for perfume shipments. Delivery takes 3-4 weeks from Hawaii. If you order chocolates or other perishable food products, we will use another shipping method. However, your perfumes will arrive separately if ordered with other items.

24. Air (4-7 days) Shipping

For USPS Priority Mail, please select "Air (4-7 days) Shipping" option. Shipping charges are calculated based on the official Priority Mail chart for Zone 8. Shipping materials and handling cost are added depending on weight of your package and number of items ordered. We will try to reduce a shipping cost for you without sacrificing a speed of shipment and quality of packaging.

Generally, you will receive a tracking number for your package trackable at http://www.usps.com (with "accepted" and "delivered" information only). In some instances, tracking information will be unavailable as stated in item description (see "Availability" note for each product).

Please note that some products (DeLonghi, Honeywell, Innova and some other brands) may not be shipped via Priority Mail or such shipping may cause significant order processing delays as compared to other carriers. In this case, we will select another shipping method for your package or will contact you with updated shipping charges trying to keep them as low as possible.

25. 2nd Day Air (No Perfumes) Shipping

If you choose "2nd Day Air (no perfumes)" shipping method, shipping charge is calculated with the UPS Quick Cost Calculator plus charge for shipping materials and handling which vary depending on weight and item count. After you package is shipped, we give you a tracking number for it unless the opposite is stated in item description (see "Availability" note for each product).

There is a slight possibility that UPS web site might be down and your 2nd Day Air shipping charge could not be calculated. In this case, if you complete an order form, we will contact you with the correct shipping amount.

26. Out of Stock and Backordered Items

Please be aware that our inventory is fluctuating throughout a day. It is updated every evening, Monday through Friday. However, our store system may show a certain item in stock while it might have sold out via another Aloha Dream Kitchen store just before you placed your order. If this happens to you, please accept our apologies first of all. We will notify you about the "out of stock" item within two business days with an option of backorder, full refund (applies only if nothing was shipped to you yet), or exchange for any other item within our online store.

Usually, our store system would not allow to order an "out of stock" item. However, you may email us to reserve any item which is expected, but is not in stock yet. Reservation may be cancelled if item is discontinued.

In some cases, you may be asked to place an order in advance to reserve particular products. Your credit card will not be billed until your order is ready to ship. International orders may be billed in advance.

27. Warranty and Repair

All warranties for the products purchased through Lanawiliama, Inc. are responsibility of the respective manufacturers. All issues, claims, and questions concerning product warranties should be submitted directly to the manufacturers.

Lanawiliama, Inc. does not handle repairs. Please contact respective manufacturer for a list of repair locations or check manufacturer's instructions supplied with your product.

As for nesting dolls and hand-crafted gifts issues and questions, please contact Lanawiliama, Inc. directly using our e-mail address above.

28. Sales Tax

If your order is to be shipped into the state of Hawaii, you will be charged the State of Hawaii General Excise Tax (GET) of 4.712%.

29. Force Majeure

We shall not be responsible for any delays, damage, failures or inability to perform our obligations due to any cause beyond our reasonable control including, but not limited to, acts of war, acts of terrorists, acts of God, earthquake, hurricane, flood, fire, embargo, riot, sabotage, vandalism, electronic or electric failure, labor shortage or dispute, industrial or environmental disturbance, governmental emergency order, judicial or governmental act, emergency regulations, failure of the Internet, major computer hardware or software failures, equipment delivery delays, banking system failures, instances of hyperinflation, or acts of third parties. In case of continuing force majeur event, we will take reasonable efforts to either ship or reimburse all unshipped orders, or issue store credit usable once the service is restored. You may cancel your order but there shall be no liability on the part of Lanawiliama, Inc.

30. Indemnification

By placing an order you declare that you are of the age of majority, eligible to enter into a sales contract, and agree to indemnify and hold our company, its officers, shareholders, and employees harmless from any demand, including reasonable attorney's fees, made by any third party due to or arising out of your order. Such indemnification shall include reimbursement of all our costs and legal fees incurred in connection therewith.

We reserve the right to refuse our service to anyone.

31. Applicable Law

By placing an order you agree that the Hawaii law and Federal law will apply in case of any issues or demands between you and Lanawiliama, Inc.

32. Mandatory Mediation or Negotiation

By placing an order you agree to resolve any claims or issues due to or arising out of your order exclusively by mediation or negotiation that will take place in Honolulu. We shall not be responsible for mediation fees. You and Lanawiliama, Inc. shall make all necessary and reasonable efforts to come to a mutual agreement. Such agreement shall be written, signed, binding and enforceable in court. We shall not be responsible for any amount larger than the total amount you paid for your order if this amount was actually received by us. You agree not to pursue any claim or issue in court, before a judge or jury or through arbitration except for a purpose of enforcing such mutual mediation agreement. If you initiate any court action or arbitration thus violating this store policy to which you agreed when placing an order, you will be solely responsible for all court filings, litigation, arbitration, travel and attorney's fees and costs. We reserve the right to bill you or your representative for such expenses and take all necessary measures to collect.

Lanawiliama, Inc. reserves a right to prosecute fraud, spam, harassment, etc. in court and to bill you for all legal and travel expenses.

33. Limitation of Liability

In no event shall Lanawiliama, Inc. be liable for any damages whatsoever, whether based on contract, tort, warranty, or other legal or equitable grounds (including, without limitation, damages for loss of profits, business interruption, loss of information, loss of data, cost of procurement of substitute goods, loss or damage of property, other pecuniary loss, and personal injury from proper or improper use or handing of the product purchased.)

By placing an order you understand your full responsibility to follow the manufacturer's instructions/directions for each product, not to operate a damaged or broken unit, immediately unplug an electric appliance after every use, not to leave it unattended or within reach of children, contact a Service Center listed at the back of your Manual for repairs, contact manufacturer to clarify any questions you may have about the product or warranty, immediately contact us to request a User Manual for your unit if no Manual was found in a manufacturer carton, and not to operate the unit/use the product until you carefully read and completely understand manufacturer's instructions/directions and safety tips.

Notwithstanding any other provision of this Agreement/Info document, in no event shall our liability arising out of, or relating to this document, exceed the amount you paid to Lanawilima, Inc.

34. Severability

The invalidity of any provision of this Agreement/Info document or our Privacy Policy shall not affect the validity of any other provision.

35. International Orders

Advertised Aloha price or sale price does not apply to international orders. International customers generally pay full product price. Price difference is treated as a portion of handling charge. Initial order from an international customer is limited to $80 before shipping unless this limitation is lifted upon negotiation.

To place an international order, please select your country and International shipping method during Checkout. Click Apply to see your updated total at the right top corner. If your shipping and handling charge needs to be increased, we will notify you with a request for additional payment. International orders can only be shipped to a billing address or PayPal confirmed address. If your address is unconfirmed, please make sure you get verified with PayPal at the least.

International shipping and handling fees are non-refundable. By placing an order with us, you certify and acknowledge that you have read, understood and agreed to all terms listed on this web page, you are at least 18 years of age and are legally capable of entering into a binding sales contract. You cannot purchase certain articles or participate in our giveaways and contests if such activity is prohibited by law in your state or country.

We reserve a right to request a credit card payment, an international money order or Western Union transfer instead of PayPal payment for international order in case of unconfirmed or unverified PayPal account.

If your country is not available on our list, please contact us via e-mail to discuss international shipment fees and payment methods.

Some products may be unavailable for international shipping at this time (for instance, jewelry, some Cuisinart, Honeywell, or DeLonghi products). If you order such products, we will contact you within two business days with an option for order modification or cancellation.

We are not responsible for any customs or other governmental fees which may be imposed on your package in your country. All international packages are intended for customer's personal use or personal consumption only and cannot be resold or used for commercial purposes.

Please be aware that all electric products we offer are manufactured to fit USA, Canada, Japan, Brazil, and some similar South American electric systems only (110-120 Volts AC, 60 Hz). You would need to purchase a voltage transformer, adapter, or converter in order to use our electric products in other countries and regions. However, you would often eliminate your warranty coverage by using electric items purchased in our store outside the United States (please contact respective manufacturers for details). To find out more about electric systems, various plugs and sockets used in different countries, you may visit the following web site, which we found very informative on this subject.

Happy Shopping to You and Enjoy Your Purchase!

P.S. Feel free to sign up for our newsletter and Check Out our main page for the most popular products and latest coupon offers.

Special Offers and Announcements:

12 Years in Business.

Save up to 70% on shipping by purchasing more than one product in the same order. Restrictions may apply.

We accept Visa, MasterCard, Discover, American Express credit/debit cards online, bank account payments and PayPal funds as well as personal or corporate checks drawn on U.S. bank accounts, U.S. and international money orders.

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