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Discover the place where your dreams come true with Aloha! We concentrate our exclusive inventory around unique and hard to find items that earn good reputations in the consumer market, match strict customer requirements, and serve you faithfully for years. Our products are wonderful and desirable gifts for any occasion and would help you to express love and appreciation. Or, treat yourself to the latest advanced technologies and dreamed home comfort. Some products in kitchen and household category are shipped from our U.S. continental distributors' warehouses to make your shipping charges as low as possible. Hawaii gourmet foods, Hawaii Kona coffee, DVDs, Hawaiian nesting dolls, spectacular island calendars and exotic tropical perfumes are being shipped from Hawaii. Most perfumes require ground shipping. Holiday Guidelines: The time frame below will give you an idea for length of shipping to prepare for most U.S. holidays with December being the busiest month of the year. - Please place your holiday orders by December 14 to receive them by December 26 (keep reading). As the holidays approach, shipping carriers may be closing and/or suspending their delivery guarantees for certain days. Return Policy Your satisfaction guaranteed! You may return our product in its original packaging within twenty calendar days after shipping date (see postal stamp on your package) unless shorter return period or "No Returns" is stated in the item description. You have to follow the return requirements below. Please email us to request a Return Authorization Number. Do not send returns to the address above. All returns must be sent prepaid shipping to the address we will supply along with the Return Authorization Number. This Return Authorization Number and a brief description of a merchandise defect must be written visibly on the shipping box. Please do not forget to include all parts and User Manual that were inside the original manufacturer carton. Up to 100% chargeback fee will be applied to incomplete or wrong serial number returns and products damaged due to improper packing during return shipping. All defective items must be returned for replacements immediately in compliance with the return procedure described above. Replacements for defective items will be shipped to you at our expense unless you wish an upgrade for another item. We will try to do everything possible to replace your product promptly. However, if the item is out of stock, you will be offered to wait for shipment or be refunded. Shipping charges are non-refundable. A 25% restocking fee may be applied to the returned items which are proved to be non-defective upon technical inspection. Order Screening For your protection, each order placed with our company is subject to screening procedures. Please make sure to read our Privacy Policy. We will never sell your data to anyone. Your peace of mind, your trust, and our good reputation are of great value here. In some cases, we reserve the right to ship your first order to a confirmed billing address only. We will not ship to PO Box unless it is your billing address appearing on your statement, i.e. Confirmed. If your billing address does not match your statement, we may cancel your order or hold your payment for up to seven days until it clears. Confirmation Email Immediately upon placing an order, you will receive an automated email from Aloha Dream Kitchen confirming that your order has been received by our system. If you have not received a confirmation email, please check your Bulk folder or add yahoo.com into your trusted list since we are currently based on a highly reputable Yahoo! Merchant platform which is indicated by the red Y! icon in your browser. Feel free to contact us as some mailing programs such as AOL may block automated emails originated from yahoo.com servers. If you do not receive any communication from us besides confirmation email with your order summary, it usually means that your order is approved and is currently processing. For international order, approval period may take longer. The second message you will receive is normally a shipping confirmation email with a tracking number or estimated delivery date. If you cancelled your order, or we had a reason to cancel it and were unable to contact you and resolve the issue, you will receive a cancellation email. In such case, feel free to place a new order with corrected information. Cancelling Your Order You may cancel your order not later than one day before shipping occurs. To do so, please email us using the same email address you provided when placing your order. We will take reasonable efforts to stop shipping. Cancellation becomes effective upon our confirmation only. Secure Shopping Cart and Credit Card Processing Our web site is secured which is indicated by https:// in your browser once you access shopping cart or checkout pages. Rest assured that all your personal and credit card information is being properly encrypted while transmitted over the Internet and processed. Your data would never be given away by Lanawiliama, Inc. in any form except to report an order we believe to be fraudulent, to obey the court order for credit card fraud investigation, or to enforce a payment from a nonpaying customer. Please see our Privacy Policy for details. Similar trustworthy privacy policy is employed by PayPal who will not give your information away. Pay directly with major credit or debit card (Visa, MasterCard, Discover and American Express), use your bank account or pay with PayPal account funds. See below for comprehensive step-by-step instructions for PayPal payments. Personal checks, cashier's checks, corporate checks and money orders are also accepted (see respective section below). How to Pay with Credit or Debit Card and sign up with PayPal at the Same Time Using credit cards in our store is safe and easy. Credit cards are processed either directly or through unique PayPal merchant system that hides your financial information from sellers giving you more control and confidence for online shopping. The major difference as compared to a regular credit card processing is that you create a PayPal password (8-20 digits) to later access your PayPal account/wallet if you choose to do so. Password allows to safely conceal your financial information while making it possible to process your credit card online and identify you as a buyer for this certain transaction. Create a strong password with at least one upper case letter and at least one number. Do not share it with anyone, even a merchant. Your login, password and financial information are properly encrypted by PayPal and are not transmitted to us. You do not have to maintain your newly created PayPal account/wallet since it is free. No obligations. You may cancel it after making a credit card purchase with us but it is so easy that you would keep using it online, over and over again. Please follow these comprehensive instructions on how to check out with credit card. 1. While in shopping cart, click Checkout. New screen will show. 2. Enter shipping address to which you want your package be sent. 3. Select shipping method and click Apply to see shipping and tax on the top of the page. 4. Enter phone number (required for UPS and FedEx shipments) and email address to which your order confirmation will be emailed. 5. Enter a gift message, coupon code if any, and share your comments if desired. 6. Click Continue. New screen will appear with Aloha Dream Kitchen logo on top asking you to create a new account or log into existing PayPal account. The link in your browser will start with https://www.paypal.com/ to indicate secure connection for safe credit and debit card processing. 7.. Click on Sign up for PayPal account and continue checkout on the left. New screen will appear. The left side of the page will look similar to graphics below (password line is not shown). It is a billing portion of your checkout. 8.. Select your country from the list, enter your name, credit or debit card number, billing address that matches your card records and your phone number. All fields are required. If billing address entered does not match your card statement, your payment may be denied or held for up to seven days until it clears. 9.. Continue by entering your email address and create a unique 8-20 digit password. You may reset this password later by logging into your PayPal account at PayPal.com. PayPal protects your financial and login information and does not transmit it to merchants. We will never ask you for this information if you choose PayPal. 10.. Review PayPal Service Agreement and PayPal Privacy Policy. PayPal will not release your personal or financial information to anyone and will use your email address for order communications only. Click Agree and Continue to complete your order. To return back to your shopping cart at any time, look for our link at the bottom left corner saying "Cancel and return to Lanawiliama, Inc." 11. Upon completion of PayPal payment, you will be logged out and redirected back to Aloha Dream Kitchen to see order confirmation and continue shopping. A separate payment receipt is emailed to you from PayPal as well as confirmation email with order receipt from Aloha Dream Kitchen. 12. Look for ALOHA DREAM in your account to find your transaction with us. Please note that we are unable to defer or delay PayPal payments at this time. PayPal processes payment the minute you complete your order. However, order processing and verification may take five to seven business days on our end (see product descriptions for time frame). Make sure to provide correct billing address that matches your card records. We strive to ship all packages as soon as possible. PayPal Account Payments To pay with your PayPal account, please follow these easy steps: 1. Click Order button for desired product or click Shopping Cart to the left of any page. Your shopping cart will be shown. Click Checkout. 2. Enter shipping address to which you want your package be sent. 3. Select shipping method and click Apply to see shipping on top of the page. 4. Enter phone number (required for UPS and FedEx shipments) and email address to which your order confirmation will be emailed. 5. Enter a gift message, coupon code if any, and share your comments if desired. 6. Click Continue. New screen will appear with Aloha Dream Kitchen logo on top asking you to create a new account or log into your existing PayPal account. The link in your browser will start with https://www.paypal.com/ to indicate secure connection. At this point, only you and PayPal will see information you enter. Enter your PayPal login and password or sign up to create an account. This data is safely stored by PayPal and never transmitted to merchants. (If you do not with to sign up with PayPal, simply enter your credit card information during checkout as usual.) 7. PayPal screen with your order total will appear. View a funding source shown (usually your bank account or PayPal cash balance). If you prefer to pay with credit card instead, click Change to add a new card or select a credit/debit card from your list. If choosing e-check (electronic check) option, allow up to seven days for your e-check to clear. Your bank account or credit card number is never transmitted to merchant and we will never ask for it. 8. Make sure your PayPal address shown is Confirmed, i.e. matches your billing address for bank/credit card statement. Selecting Unconfirmed billing address on PayPal page may slow down your order processing. To return back to shopping cart at any time, look for our link at the bottom left corner of all PayPal pages saying "Cancel and return to Lanawiliama, Inc." If PayPal session has timed out, login screen will appear again. Reenter your PayPal login & password and click Continue to finish Aloha Dream Kitchen checkout or return to shopping cart. 9. After reviewing your billing address and funding source, click Continue to complete payment. You will be logged out and redirected back to Aloha Dream Kitchen to view order confirmation and continue shopping. When PayPal payment is complete, a separate payment receipt is sent to you from PayPal as well as our confirmation email with your order receipt. 10. Look for ALOHA DREAM in your PayPal account to find your transaction with us. Please note that we are unable to defer or delay PayPal payments at this time. PayPal processes payment the minute you complete your order. However, order processing and verification may take five to seven business days on our end (see product descriptions for time frame). Please use Confirmed shipping address to speed up this process. We strive to ship all packages as soon as possible. Note: If a certain card or bank account has already been linked to an existing PayPal account, you may be unable to use it with a new account until you unlink it. PayPal is a convenient worldwide payment system that securely stores and encrypts all your payment information under your account name. You may add your bank accounts as well as credit and debit cards to use them for safer shopping online. You could even create an e-check that will send funds from your bank account to the seller without ever revealing your bank account information. Only you will have an access to your PayPal account. Keep your password confidential and do not share it with anyone, even a merchant. In case of refunds, PayPal will deposit your money back to a card you used for a particular transaction. If you accumulate a cash balance, you may transfer it to your bank at no charge. You may also apply for PayPal debit card to have an instant access to your PayPal cash balance. Keep in mind that you must be at least 18 y.o. to use PayPal or place an order with us. Personal Check or Money Order You may pay with U.S. check, cashier's check or money order. Please make it payable to Lanawiliama, Inc. and mail to our address shown on top of this page along with a product name, item number, desired quantity, and your address printed clearly. To avoid delays, please notify us about your payment coming in the mail. We recommend that you keep a copy of a mailed check or money order for your records. To calculate a shipping charge for your order, please place desired items into Shopping Cart by clicking Order button. Your Shopping Cart will appear. Scroll down, enter shipping address, select shipping method, click Apply, and see your order total along with shipping charge and any applicable tax shown on top of the page. Allow seven-ten days for your check or money order to arrive and be cleared. Shipping The more you buy, the more you save on shipping (some exceptions may apply). To calculate shipping, place desired product into Shopping Cart by clicking the Order button below product description. You will be taken to your Shopping Cart page where you may scroll down and checkout or click Continue Shopping. Your Shopping Cart is also accessible through "Shopping Cart" button to the left of every product page. While there, scroll down, enter your ship-to address, pick a shipping method and click Apply button. You may change shipping method or go back to update product quantity and click Apply again to see the difference. Your shipping fee and updated order total are shown on top of the page. The products you have picked are kept in your Shopping Cart for a few hours but may be sold out if someone else completed their order before you did. Your order is not complete until you click Submit button. Before that moment, no information you have entered is received by us and no pre-sale authorization is made to your card. Please note that UPS Ground is required for all perfumes with exception of Terra Nova perfume essences. For some shipments, a carrier may need your day-time phone number to ensure timely delivery. Please provide a day-time phone number for shipping address given. Please note in Comments field if you do not want us to disclose your phone number to the carrier. Please note that we normally need 5-7 business days (up to 10 business days in November and December) for verification and order processing before your package may leave the warehouse. After processing, the product in stock should arrive to your U.S. continental address within 4-7 business days via Ground or Air Mail (up to 10 business days in November and December). It may take a bit longer for shipments to Alaska, Hawaii, and U.S. territories. Express and 2nd Day Air delivery is also available. Ground shipments - sent via UPS Ground Residential or FedEx Ground. All perfumes except perfume essence must go via ground mail. Please note that UPS does not ship to PO Boxes. We reserve the right to choose a carrier and use a different shipping method from the one you have elected to ensure prompt delivery without additional cost to you. Not every product will have a tracking number available before the actual delivery of your package (please take a look at "Availability" note in item description for each product). We are responsible for items lost or damaged during delivery to your destination address unless you contributed to such loss or damage in any way (for instance, providing us with invalid address, not checking your mail, dropping the package or the item, etc.). Upon delivery, you must inspect your package for any signs of significant damage and notify a postal carrier immediately. As soon as you receive the package, you must inspect the item and let us know immediately if there is anything wrong. For the lowest shipping charge and yet, timely delivery, we recommend that you select UPS Ground Residential shipping method (applies to the lowest 48 states). Please be aware that weight listed in product description generally reflects only main item weight. Actual shipping weight is not listed and may vary. It will include all additional parts included, packing materials, and shipping box as well. Address Correction Fee Please double-check your shipping address and zip code before submitting your order. You must contact us with corrections before your package is shipped. When you provide an incorrect shipping address, a carrier attempts to correct it by contacting you and redelivers the package. In such cases, a correction fee between $6.00 and $11.00 may be charged to your card or billed to your PayPal account. Credit Card Disputes and Merchant Chargebacks In case a PayPal or credit card dispute is wrongfully filed by a customer, we reserve the right to recover chargeback fee of $15 from your account in addition to an original transaction amount. By placing an order with us you agree to reimburse a chargeback fee of $15 and original order total unless you were a victim of identity theft and filed a police report. Before filing a dispute, please contact us about any possible problems by leaving a voice message or writing us an email. We will do our best to resolve any issue to your satisfaction. Please understand that your package will not necessarily arrive in a few days after your card was charged unless you might have paid for Express or 2nd Day shipping and used confirmed billing address, i.e. the address shown on your card statement. Order processing time requires at least a few days. Delivery time for in-stock products may take up to two weeks or up to one month for ground shipments from Hawaii. Waitlisted/backordered products are shipped as soon as they become available. Keep in mind that we are unable to defer any PayPal payments, whether you used a credit/debit card through PayPal merchant system or paid with PayPal funds. Waitlist or Advance Order You may order certain products on Waitlist or Advance Order by selecting Waitlist option on product page. This means that the product is currently sold out but is expected back in stock within the next two-four weeks (or expected date for Advance Order). When your verified Waitlist order exists in our system, you are guaranteed to be the first in line to receive the product when it arrives in stock. In some rare instances customer demand may exceed quantity arriving at the moment, and customers with latest Waitlist orders may be offered to either cancel or continue waiting for the next shipment. Free Shipping Products There are no tricks with ordering our Free Shipping products. They are brand new and have U.S. warranty as well. The same return, replacement, and similar shipping rules apply to these products as to any other items in our store except that we ship them at our own expense. The words "with free shipping" will appear next to the price to identify this convenient offer. Actual shipping cost may be deducted from your order total upon return of such merchandise. If you want a Free Shipping product to be delivered to Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, or Virgin Islands, we will contact you about adding up to $10.00 to your total. Express, 2nd Day Air, or International delivery do not apply to Free Shipping products. If you do choose such shipping method for a Free Shipping item, we will contact you with a new total amount by applying actual shipping costs. UPS Ground Residential (for the lower 48 states only) If you choose "UPS Ground Residential (for the lower 48 states only)" shipping method, shipping charge is computed with the UPS Quick Cost Calculator plus $1.50 shipping materials and handling charge for the entire order. After you package is shipped, we give you a tracking number for it unless the opposite is stated in item description (see "Availability" note for each product). There is a slight possibility that UPS web site might be down and your ground shipping charge could not be calculated. In this case, if you complete an order form on our web site, we will contact you with the correct shipping amount. Express Shipping Express shipping charges are calculated based on Express Mail rates plus packing materials and handling cost which vary depending on weight and item count. You will receive a tracking number for your package unless the opposite is stated in item description (see "Availability" note for each product). If you complete your order before 8 a.m. Hawaii Standard Time Monday through Friday and your item is in stock, the package should be delivered to you within one-two business days after necessary order processing time (please allow at least one business day for order screening and processing Express shipment). In case if Express delivery is impossible for a particular item, you will be notified via e-mail and charged only according to the next fastest shipping method we will use instead. Ship to Hawaii Certain products (nesting dolls, hand-crafted gifts, coffee, calendars, and jewelry) are being shipped from Hawaii either via USPS First Class or Priority Mail with delivery confirmation or FedEx Ground. Please select "Ship to Hawaii" option as your shipping method. Generally, you will receive a tracking number for your package trackable at http://www.usps.com (with "accepted" and "delivered" information only) or a FedEx Ground tracking number. "Ship to Hawaii" option applies only to the items listed above and shipped to Hawaii address. If you select it for products not listed above, we will modify your shipping cost according to shipping warehouse location and let you know via e-mail. Quantity of items for this shipping method is limited to 40 per order. Air (4-7 days) Shipping For USPS Priority Mail, please select "Air (4-7 days) Shipping" option. Shipping charges are calculated based on the official Priority Mail chart for Zone 8. Shipping materials and handling cost are added depending on weight of your package and number of items ordered. We will try to reduce a shipping cost for you without sacrificing a speed of shipment and quality of packaging. Generally, you will receive a tracking number for your package trackable at http://www.usps.com (with "accepted" and "delivered" information only). In some instances, tracking informatino will be unavailable as stated in item description (see "Availability" note for each product). Please note that some products (DeLonghi, Honeywell, Innova and some other brands) may not be shipped via Priority Mail or such shipping may cause significant order processing delays as compared to other carriers. In this case, we will select another shipping method for your package or will contact you with updated shipping charges trying to keep them as low as possible. 2nd Day Air (2-3 days) Shipping If you choose "2nd Day Air (2-3 days)" shipping method, shipping charge is calculated with the UPS Quick Cost Calculator plus charge for shipping materials and handling which vary depending on weight and item count. After you package is shipped, we give you a tracking number for it unless the opposite is stated in item description (see "Availability" note for each product). There is a slight possibility that UPS web site might be down and your 2nd Day Air (2-3 days) shipping charge could not be calculated. In this case, if you complete an order form, we will contact you with the correct shipping amount. Out of Stock and Backordered Items Please be aware that our inventory is fluctuating throughout a day. It is updated every evening, Monday through Friday. However, our store system may show a certain item in stock while it might have sold out via another Aloha Dream Kitchen store just before you placed your order. If this happens to you, please accept our apologies first of all. We will notify you about the "out of stock" item within two business days with an option of backorder, full refund (applies only if nothing was shipped to you yet), or exchange for any other item within our online store. Usually, our store system would not allow to order an "out of stock" item. However, you may email us to reserve any item which is expected, but is not in stock yet. Reservation may be cancelled if item is discontinued. In some cases, you may be asked to place an order in advance to reserve particular products. Your credit card will not be billed until your order is ready to ship. International orders may be billed in advance. Warranty and Repair All warranties for the products purchased through Lanawiliama, Inc. are responsibility of the respective manufacturers. All issues, claims, and questions concerning product warranties should be submitted directly to the manufacturers. Lanawiliama, Inc. does not handle repairs. Please contact respective manufacturer for a list of repair locations or check manufacturer's instructions supplied with your product. As for nesting dolls and hand-crafted gifts issues and questions, please contact Lanawiliama, Inc. directly using our e-mail address above. Sales Tax If your order is to be shipped into the state of Hawaii, you will be charged the State of Hawaii General Excise Tax (GET) of 4.712%. Indemnification By placing an order you declare that you are of the age of majority, eligible to enter into a sales contract, and agree to indemnify and hold our company, its officers, shareholders, and employees harmless from any demand, including reasonable attorney's fees, made by any third party due to or arising out of your order. Such indemnification shall include reimbursement of all our costs and legal fees incurred in connection therewith. We reserve the right to refuse our service to anyone. Applicable Law By placing an order you agree that the Hawaii law and Federal law will apply in case of any issues or demands between you and Lanawiliama, Inc. Mandatory Mediation or Negotiation By placing an order you agree to resolve any claims or issues due to or arising out of your order exclusively by mediation or negotiation. You and Lanawiliama, Inc. shall make all necessary and reasonable efforts to come to a mutual agreement. Such agreement shall be written, signed, binding and enforceable in court. You agree not to pursue any claim or issue in court or before a judge or jury except for a purpose of enforcing such mutual agreement. Limitation of Liability In no event shall Lanawiliama, Inc. be liable for any damages whatsoever, whether based on contract, tort, warranty, or other legal or equitable grounds (including, without limitation, damages for loss of profits, business interruption, loss of information, loss of data, cost of procurement of substitute goods, loss or damage of property, other pecuniary loss, and personal injury from proper or improper use or handing of the product purchased.) By placing an order you understand your full responsibility to follow the manufacturer's instructions/directions for each product, not to operate a damaged or broken unit, immediately unplug an electric appliance after every use, not to leave it unattended or within reach of children, contact a Service Center listed at the back of your Manual for repairs, contact manufacturer to clarify any questions you may have about the product or warranty, immediately contact us to request a User Manual for your unit if no Manual was found in a manufacturer carton, and not to operate the unit/use the product until you carefully read and completely understand manufacturer's instructions/directions and safety tips. Notwithstanding any other provision of this Agreement/Info document, in no event shall our liability arising out of, or relating to this document, exceed the amount you paid to Lanawilima, Inc. Severability The invalidity of any provision of this Agreement/Info document or our Privacy Policy shall not affect the validity of any other provision. International Orders To place an international order, please select your country and International (will be adjusted) shipping method during Checkout. Click Apply to see your updated total at the right top corner. Your shipping charge may be slightly adjusted depending on mailing rates and service availability to different countries. We may further reduce shipping and handling charge if your order safely fits into a flat rate box or envelope. International orders can only be shipped to a billing address or PayPal confirmed address. If your address is unconfirmed, please make sure you get verified with PayPal at the least. We reserve the right to request an international money order or Western Union transfer instead of PayPal payment for international order. If your country is not available on our list, please contact us via e-mail to discuss international shipment fees and payment methods. Some products may be unavailable for international shipping at this time (for instance, jewelry, some Cuisinart, Honeywell, or DeLonghi products). If you order such products, we will contact you within two business days with an option for order modification or cancellation. We are not responsible for any customs or other governmental fees which may be imposed on your package in your country. All international packages are intended for customer's personal use or personal consumption only. Please be aware that all electric products we offer are manufactured to fit USA, Canada, Japan, Brazil, and some similar South American electric systems only (110-120 Volts AC, 60 Hz). You would need to purchase a voltage transformer, adapter, or converter in order to use our electric products in other countries and regions. However, you would often eliminate your warranty coverage by using electric items purchased in our store outside the United States (please contact respective manufacturers for details). To find out more about electric systems, various plugs and sockets used in different countries, you may visit the following web site, which we found very informative on this subject. Happy Shopping to You and Enjoy Your Purchase! P.S. Feel free to sign up for our newsletter and Check Out our main page for the most popular products and latest coupon offers. Go Now! |
